The Galena Territory SMS Privacy Policy

Information Collection

The Galena Territory collects and stores the phone numbers of individuals who opt in to receive SMS messages. Additional information such as message history and interaction data may also be recorded for service improvement and compliance purposes. SMS consent is not shared with third parties.

Use of Information

Your information is used solely to send SMS messages that you have consented to receive. We do not sell, share, or distribute your personal information to third parties. SMS consent is not shared with third parties. No mobile opt-in data will be shared with third parties.

Data Security

We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no transmission over the internet or mobile networks can be guaranteed to be completely secure.

Terms of Service for SMS Communications and Consent

By providing your phone number to The Galena Territory, you agree and acknowledge that The Galena Territory may send account notifications, customer care, and marketing text messages to your wireless phone number for updates related to customer care, account notifications, and marketing services.
No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
If you have consented to receive account notifications, customer care, or marketing text messages from The Galena Territory, you may receive messages related to our residential resort community services.

About Our Services

We are a semi-private residential resort community providing personalized member services including property ownership opportunities, recreational amenities, golf courses, marina access, dining facilities, and community events. We work directly with property owners, residents, and members to deliver exceptional lifestyle experiences and community engagement. We use SMS to communicate with members regarding event notifications, facility updates, community announcements, and amenity information.

Use Cases

Account Notifications We reach out to members and residents with account notifications regarding community events, facility schedules, weather alerts, maintenance updates, and important community announcements.
Customer Care As part of our commitment to customer care, we assist members with facility reservations, amenity questions, membership inquiries, and respond to questions about their residential resort community experience.

Example Messages

Account Notification Example: Good morning Sarah, this is The Galena Territory. We are reaching out about an account notification regarding tomorrow's community event starting at 10 a.m. at the Clubhouse. We look forward to seeing you there! Reply STOP to opt out of SMS messaging.
Customer Care Example: Hi Sarah, this is The Galena Territory. We wanted to check in to see if you have any questions about your upcoming golf tee time or need assistance with facility reservations. Is there anything we can help address? Reply STOP to opt out of SMS messaging.

Standard Messaging Disclosures

• Message and Data Rates May Apply
• Message Frequency: SMS frequency will vary depending on the type of communication (up to 1,000 messages daily community-wide).
• You can opt out at any time by texting STOP.
• To opt back in, reply START.
• For assistance, text HELP or visit our Privacy Policy and SMS Terms and Conditions.
• For more information, please visit our Privacy Policy and Terms of Use.”