The key retention program is designed to allow controlled access to private homes based on the instructions of the owners who chose to participate in the program.

Submit key retention service agreement

How It Works

The Galena Territory Association Board of Directors established a key retention program as a service to homeowners who may require contractors, suppliers, etc., to enter your home when you are not available to meet them. The process includes completing the agreement, supplying us with a key and following a few simple rules.

In order to safeguard your key, you list on the agreement those individuals you wish to enter on a preferred basis. If you have someone that you wish to authorize to use the key, such as a guest staying at your home or contractor not listed on the agreement, your simply call the Association office, identify yourself and give your access code number. The access code is a letter–number combination which you determine and is used when calling to authorize use of the key. This process keeps people from calling to use the key without your permission.

There are several simple rules for this program

1. HOURS TO PICK UP KEYS
The Association office hours are from 8:30 a.m. to 4:30 p.m. DAILY. Please schedule all key pick-ups for those hours ONLY. The office is closed on the following days only: New Year's Day, Easter, Thanksgiving, Christmas Eve and Christmas Day.

2. AUTHORIZATIONS TO USE KEYS
The property owner is the only person who has the authority to authorize anyone access to their key. Please make sure that you have made arrangements for the staff to release the keys PRIOR to sending someone to pick up a key. If you have failed to notify the office that someone will be using your key, there is an additional charge of $3.00 per phone call we have to make in order to verify access.

3. TELEPHONE AUTHORIZATIONS
If you wish to give authorizations to the office over the telephone, please be ready to provide the staff with your name, unit and lot number and access code.

4. LENGTH OF AUTHORIZATION
You must specify the length of the authorization (whether it is for one day, one week, one month, permanent, etc.) Please also be reminded that unless you specify that a person is allowed to keep your key overnight it must be returned to the office DAILY.

5. ACCESS FOR RENTERS
While the system was not designed for this purpose, if you are utilizing the program for access by your renters, please be aware that you must submit a list of renters and dates IN WRITING prior to their arrival. (Please make sure they arrive during regular business hours as listed in Number 1 above.)

These rules and regulations have been established to protect the property owner as well as the Association staff. We appreciate your support in complying with these rules and regulations.

There is an annual fee for the service which is established by the Board of Directors. The current fee is $36.00 annually, which we pro-rate at $3.00 per month if you sign up mid-year. The fee must be paid before we can accept your key. Feel free to contact the office if you need additional information.